Hello all,
I am having a bit of trouble with my upload speeds but not with all my devices. It's been back and forth with my connection so I'll try saying every possible detail for those that need it.
My ISP is Zito Media, they bought out my local Time Warner Cable and have taken over their service years ago. I have their Ultra Speed plan which is 100 Mbps Down/10 Mbps Up with no data cap. If I run a speed test on any device, I almost always reach 100 Down easy. My Upload speeds however, will only reach its regular speed on my PC or Laptop. My other devices won't come close to the mark.
In this case, my Xbox One speed tests, both in Network Settings and Microsoft Edge app, can reach 100 Mbps down but will only average about 1 Mbps Up. It allows me to connect to Xbox Live but not have a good connection in such games that use P2P connections and sometimes result in stutter/lag or worse, a disconnect. I browsed around my modem status page as well as multiple forums site for some answers for this problem.
Now it wasn't always like this. It happened after some network accident dropped everyone's connection in my neighborhood radius for a week due to some SNR drop and some maintenance guys got sent out to fix it. After the disconnects stopped happening so rapidly, I've contacted my ISP with this problem and they pointed the finger at Microsoft and their servers. I'm not sure if that's entirely true or not but I could tell the rep didn't have any other answer that could help. I noticed that one of my 2 upstream channels frequencies was around 27000000 Hz while the other is always around 34000000 Hz. I asked the rep if that impacted the upload and got told that it changes very frequently but shouldn't affect anything.
Even with a direct connection to my Xbox, it still would not go past 1Mbps Up. My PC/Laptop with a direct connection still reached its regular speed. It stumped me for the longest time and told myself to let it go to see if it would improve after the maintenance fix settled. I ran a speed test about 3 times a day. After about 3-4 days, some T3-Timeout happened for about an hour straight on my modem and I finally reach my regular speeds on my Xbox. I immediately went to the status page to see what had changed and noticed that both my upstream channels were much closer frequencies. Channel 1 being around 32000000 and Channel 2 being around 34000000.
I was happy with my connection again... until it returned with the same issue after they accidentally throttled me. I fixed the throttling after a quick phone call but then noticed the connection problems on my Xbox. Again, PC/Laptop still working fine on both down and up. Checked the status page and saw that upstream frequency has changed again. My friend told me to come this site and post here to see if anyone can help. I'll post the status page numbers down below with details and things I have tried.
TL;DR: I have upload problems on my Xbox, but My PC/Laptop is fine. It wasn't always like this and went away after a couple days and noticed upstream frequency was closer. The problem returned again as my upstream frequency changed. I contacted my ISP support and they said it wasn't on their end.
Came here for help and advice.
Notes: I've tried direct connecting, DMZ, and UPnP. Power cycling Modem, Router, and Xbox for 10 min each. Using different Ethernet cords and coax cables. Different DNS servers. Turning off all firewall and security options on the router. I've done factory resetting on both Router and Xbox.
One last question I have been wondering about but can't find a true answer to. What happens when you restore a cable modem to "Factory Defaults" in the configuration tab? I'm sure that it's much like a factory reset. I've heard it should be a last resort but I want to fix this. Would it change my current frequencies? Would I have to re-register my modem with my ISP? I originally gave the device MAC Address to customer service to activate it. Under the addresses tab, it says its original MAC address as "self" and it's current MAC address as "learned".
If there's anything else that's needed, I'll try my best to provide details. Sorry for the wall of text and thank you for reading.
Modem: Arris SB6183 (Personal, not Rented)
Router: Linksys EA8300 (Personal, not Rented)
Devices are using a Wired Connection
Modem Status Page
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked QAM256 2 597000000 Hz -1.8 dBmV 40.6 dB 0 0
2 Locked QAM256 1 591000000 Hz -1.8 dBmV 40.4 dB 0 0
3 Locked QAM256 3 603000000 Hz -1.7 dBmV 40.5 dB 0 0
4 Locked QAM256 4 609000000 Hz -1.8 dBmV 40.4 dB 0 0
5 Locked QAM256 5 615000000 Hz -2.6 dBmV 40.0 dB 0 0
6 Locked QAM256 6 621000000 Hz -2.7 dBmV 39.8 dB 0 0
7 Locked QAM256 7 627000000 Hz -3.2 dBmV 39.6 dB 0 0
8 Locked QAM256 8 633000000 Hz -3.1 dBmV 39.6 dB 0 0
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 2 2560 Ksym/sec 25240000 Hz 42.5 dBmV
2 Locked ATDMA 1 2560 Ksym/sec 33420000 Hz 42.5 dBmV
↧