I'm in the Scranton PA Comcast area. Currently I'm on my second SB8200 modem with the same exact problem and no resolution from Comcast. For the past year I've been using my own SB8200, always had consistent speeds of 240 & 12mbps until about a month ago. All of a sudden my speeds dropped off to between 35 & 5 down. I contacted Comcast and they told me since I own the modem it's a bad modem which I refused to believe. They tried to sell me modem protection insurance which I refused. After about 5 calls into tech support they agreed to send a tech out. Tech showed up, saw the slow speeds and said it's my modem. I asked if he can connect one of his modems to verify and he said he didn't have any to use, I found this hard to believe but what could I say. I showed the tech the SB8200 logs and he said the logs are meaningless to him. The tech left without any resolution. Thinking it may be a modem issue I purchased a second SB8200, connected it and had it provisioned. Same exact problem. I contacted Comcast again today and explained my problem, they said they are sending another tech out but I'm responsible for the charges because this is my own modem.
My own assesment of the problem is there most likely is moisture in the Comcast lines/connections somewhere and it's affecting my connection. I mentioned this to the tech, he didn't say anything other than saying it sounds logical but there's nothing he can do about it.
I attached a couple pics of the SB8200 logs. Hope someone can provide some info or help with this.
↧