Hello,
I am getting multiple resets per day, where the internet drops out, and the modem reboots, and I am reconnected. I am not sure how to read the status pages on the modem. Can someone take a look and tell me what the likely issue is. Any advice at all appreciated.
of the cable modem.
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked QAM256 2 633000000 Hz -3.3 dBmV 40.9 dB 3316 4078
2 Locked QAM256 1 627000000 Hz -4.0 dBmV 40.3 dB 5188 7146
3 Locked QAM256 11 687000000 Hz -4.6 dBmV 40.3 dB 3951 6990
4 Locked QAM256 12 693000000 Hz -2.6 dBmV 41.6 dB 2687 5579
5 Locked QAM256 13 699000000 Hz -1.1 dBmV 42.1 dB 3347 6384
6 Locked QAM256 14 705000000 Hz -2.2 dBmV 41.4 dB 3008 5000
7 Locked QAM256 15 711000000 Hz -2.1 dBmV 41.7 dB 2284 3797
8 Locked QAM256 16 717000000 Hz -1.4 dBmV 42.0 dB 3459 6452
9 Locked QAM256 17 723000000 Hz -2.5 dBmV 41.3 dB 2365 3351
10 Locked QAM256 18 729000000 Hz -2.6 dBmV 36.0 dB 2594 4501
11 Locked QAM256 19 735000000 Hz -2.5 dBmV 32.4 dB 7491761 1215797
12 Locked QAM256 20 741000000 Hz -3.0 dBmV 36.0 dB 2599 3469
13 Locked unknown 21 747000000 Hz -2.9 dBmV 0.0 dB 261447 1116914
14 Locked unknown 22 753000000 Hz -1.9 dBmV 0.0 dB 366925 1426396
15 Locked QAM256 23 759000000 Hz -3.4 dBmV 40.4 dB 2494 3860
16 Locked QAM256 24 765000000 Hz -3.6 dBmV 40.9 dB 3071 9011
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 76 5120 Ksym/sec 37000000 Hz 43.3 dBmV
2 Locked TDMA 73 2560 Ksym/sec 19400000 Hz 40.3 dBmV
3 Locked ATDMA 74 5120 Ksym/sec 24200000 Hz 43.5 dBmV
4 Locked ATDMA 75 5120 Ksym/sec 30600000 Hz 41.8 dBmV
Current System Time: Wed Jul 18 22:05:02 2018
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Event Log from today (MACs obscured)
Time Priority Description
Wed Jul 18 22:13:12 2018 Warning (5) MDD message timeout;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 21:29:32 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 21:09:20 2018 Warning (5) MDD message timeout;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 21:06:17 2018 Notice (6) TLV-11 - unrecognized OID;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 21:06:16 2018 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 21:06:16 2018 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Wed Jul 18 21:05:22 2018 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 21:04:50 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.0;CM-VER=3.0;
Wed Jul 18 20:46:28 2018 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 20:45:56 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Wed Jul 18 20:00:55 2018 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 20:00:24 2018 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 20:00:24 2018 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 20:00:24 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 20:00:24 2018 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 20:00:24 2018 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 20:00:24 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Wed Jul 18 19:56:37 2018 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 19:56:05 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Wed Jul 18 19:20:37 2018 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 19:20:05 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 19:09:46 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 16:42:31 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 15:03:26 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 13:15:13 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 11:35:55 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 09:38:28 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 09:09:43 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 07:32:28 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 07:24:56 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 07:12:43 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 07:09:18 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 07:07:58 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 06:39:49 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Wed Jul 18 05:46:31 2018 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 18 05:45:59 2018 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
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