Hi,
New to here, and new to cable modem internet. I just got service through WOW, 500/50 plan. Works great till the speeds drop down to 20/50 and stay there. I can unplug and plugin the surfboard and speeds come back to 500/50 for a time. This has happened twice since service was activated yesterday. When speed drops it never comes back to 500/50 unless I cycle the power on the surfboard. It dropped yesterday afternoon, and I even let it go over night but it was still 20/50 this morning @7am. Modem is showing DOCIS 3.1 blue light on download link. I called WOW and they have to send a technician but I am wondering if anyone has seen this issue before. I bought the surfboard new but if it could be defective, I'd like to return ASAP.
Thanks,
Dave
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