Over the last week my modem has been losing my internet connection and randomly rebooting 10-12 times a day.
It has been working fine over the last 6 months, I also called WoW and they reset the modem but the issues are still there
The event logs shows this
3-30-2019, 16:21:14 Notice(6) "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 .;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:46 Notice(6) "TLV-11 - unrecognized OID;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:46 Warning(5) "ToD request sent- No Response received;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:41 Warning(5) "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:39 Notice(6) "Honoring MDD; IP provisioning mode = IPv4"
1-1-1970, 0:0:33 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:25 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:18 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 1:7:6 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 1:6:36 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 1:5:53 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 1:5:34 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 1:4:28 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 1:4:7 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 1:3:15 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 1:2:56 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 1:1:47 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 1:1:30 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 1:0:27 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 1:0:6 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 1:0:4 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:58:51 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:58:30 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:57:33 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:57:10 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:56:13 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:55:58 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:55:0 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:54:36 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:53:39 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:53:20 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:52:47 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:52:7 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:51:38 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:95:69:fb:d1:d9;CMTS-MAC=00:01:5c:6d:ee:4d;CM-QOS=1.1;CM-VER=3.1;"
also this is the output from the status
Connection
The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 621000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed
Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
12 Locked QAM256 621000000 Hz -3.3 dBmV 39.9 dB 0 0
1 Locked QAM256 555000000 Hz -3.3 dBmV 39.9 dB 0 0
2 Locked QAM256 561000000 Hz -3.2 dBmV 40.7 dB 0 0
3 Locked QAM256 567000000 Hz -3.3 dBmV 40.4 dB 0 0
4 Locked QAM256 573000000 Hz -3.2 dBmV 40.6 dB 0 0
5 Locked QAM256 579000000 Hz -3.3 dBmV 40.8 dB 0 0
6 Locked QAM256 585000000 Hz -3.3 dBmV 40.6 dB 0 0
7 Locked QAM256 591000000 Hz -3.4 dBmV 40.4 dB 0 0
8 Locked QAM256 597000000 Hz -3.4 dBmV 40.5 dB 0 0
9 Locked QAM256 603000000 Hz -3.3 dBmV 40.3 dB 0 0
10 Locked QAM256 609000000 Hz -3.5 dBmV 39.7 dB 0 0
11 Locked QAM256 615000000 Hz -3.3 dBmV 40.5 dB 0 0
13 Locked QAM256 627000000 Hz -3.3 dBmV 40.2 dB 0 0
14 Locked QAM256 633000000 Hz -3.2 dBmV 40.2 dB 0 0
15 Locked QAM256 639000000 Hz -3.2 dBmV 40.4 dB 0 0
16 Locked QAM256 645000000 Hz -3.1 dBmV 40.5 dB 0 0
17 Locked QAM256 651000000 Hz -3.2 dBmV 40.4 dB 0 0
18 Locked QAM256 657000000 Hz -3.6 dBmV 40.2 dB 0 0
19 Locked QAM256 663000000 Hz -3.5 dBmV 40.0 dB 0 0
20 Locked QAM256 669000000 Hz -3.6 dBmV 40.0 dB 0 0
21 Locked QAM256 681000000 Hz -3.7 dBmV 39.4 dB 0 0
22 Locked QAM256 687000000 Hz -3.6 dBmV 39.7 dB 0 0
23 Locked QAM256 693000000 Hz -3.6 dBmV 39.8 dB 0 0
24 Locked QAM256 699000000 Hz -3.6 dBmV 40.2 dB 0 0
25 Locked QAM256 705000000 Hz -3.4 dBmV 40.1 dB 0 0
26 Locked QAM256 711000000 Hz -3.5 dBmV 40.1 dB 0 0
27 Locked QAM256 717000000 Hz -3.3 dBmV 39.9 dB 0 0
28 Locked QAM256 723000000 Hz -3.3 dBmV 40.1 dB 0 0
29 Locked Other 728000000 Hz -3.0 dBmV 38.2 dB 71 0
Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 1 Locked SC-QAM 25500000 Hz 3200000 Hz 37.0 dBmV
2 2 Locked SC-QAM 30500000 Hz 6400000 Hz 38.0 dBmV
3 3 Locked SC-QAM 37000000 Hz 6400000 Hz 39.0 dBmV
4 4 Locked SC-QAM 16300000 Hz 6400000 Hz 37.0 dBmV
Does any one have any ideas what's going on? I tried googling around and it seems to be a firmware issue?
How can I update the firmware on these modems?
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